THE HOUSE, IN FULL TRANSPARENCY
Shipping & returns
Last updated: 20 October 2026.
Zones and rates
We ship worldwide from the United Arab Emirates. The rate and estimated delivery time depend on the shipping country chosen in the bag and are shown before payment. Shipping may be free above a certain order amount, depending on the zone.
Delivery times
Delivery times start from dispatch and are estimates. An email lets you know when your order ships, with a tracking link when the carrier provides one. A carrier or customs delay does not allow an order that has already shipped to be cancelled, but we will help you locate it.
Customs duties and taxes
For deliveries outside the United Arab Emirates, customs duties, import taxes and clearance fees may be charged by the authorities or the carrier in the destination country. They are paid by the customer and are not included in the price paid on the site.
Returns
You may return an item within 14 days of receipt, provided it is new: never worn or tried on over hair, not cut, dyed or washed, lace intact, with its labels and original packaging. For hygiene reasons, a worn or altered item can be neither taken back nor exchanged. Contact us before sending anything to receive the return address. Return shipping is at your expense, unless the item is faulty or we made an error.
Refunds
Once the item is received and checked, the refund is made within 14 days to the payment method used for the order. Any amount paid by gift card is credited back to the card. Original shipping costs are only refunded if the item is faulty or we made an error.
Faulty item or error
Let us know about any defect, missing item or error within 7 days of receipt, with photos, via the form on our Contact page (kaydenhair.com/en/contact), WhatsApp on +971 52 542 1800 or Instagram @kayden.hair. After checking, we offer an exchange or a full refund, shipping included.